Shipping & Returns Policy
Shipping & Returns Policy
SHIPPING POLICY
Free Shipping Eligibility
- FREE ground shipping on all orders of $99.99 and above to Canadian addresses
- Standard shipping rates apply to orders under $99.99
Delivery Timeframes
- Orders typically arrive within 3-4 business days from order placement
- Processing time: 1-2 business days before shipment
- Delivery times may vary during peak seasons or due to unforeseen circumstances
Shipping Coverage
- We currently ship within Canada only
- Shipping to PO boxes and remote locations may require additional delivery time
RETURNS & REFUND POLICY
Return Window
- Returns accepted within 45 days of delivery date
- Items must be returned in original, unused condition
- All original packaging, tags, and labels must be intact and attached
Eligible Returns
- Products must be unused, unworn, and in resalable condition
- Items must include all original accessories and documentation
- Products showing signs of wear, damage, or alteration cannot be accepted
Non-Returnable Items
- Personalized or customized products
- Items damaged by misuse or normal wear
- Products without original packaging or tags
Return Process
- Contact our customer service team at info@srisritattva.ca with your Order ID
- Include reason for return and photos if item is damaged/defective
- Receive return authorization and return shipping label (if applicable)
- Package item securely in original packaging
- Ship using provided return label or to our return address
Return Shipping
- Customers are responsible for return shipping costs unless item is defective or incorrect
- For defective or incorrect items, we provide prepaid return labels
- We recommend using trackable shipping methods for returns
Return Address
Sri Sri Tattva Canada
110 Great Falls Boulevard
Hamilton ON L0R 2H7 Canada
Refund Processing
- Refunds processed within 10 business days of receiving returned item
- Refunds issued to original payment method
- Original shipping charges are non-refundable (unless item was defective/incorrect)
- Return shipping costs are deducted from refund (unless we provided return label)
Order Cancellation
- Orders can be cancelled within 24 hours of placement for full refund
- Orders cannot be cancelled once shipped
- Contact us immediately at info@srisritattva.ca to request cancellation
Exchanges
- We do not offer direct exchanges
- Please return original item and place new order for desired product
- New orders are subject to current pricing and availability
Damaged or Defective Items
- Report damaged or defective items within 7 days of delivery
- Email info@srisritattva.ca with Order ID and photos of damage
- We will provide prepaid return label and full refund including shipping costs
Customer Support
- Email: info@srisritattva.ca
- Include your Order ID in all correspondence
- Response time: 24-48 hours during business days
- Business hours: Monday-Friday, 9 AM - 5 PM EST
Satisfaction Guarantee Your satisfaction is our priority. If you're not completely satisfied with your purchase, our customer service team will work with you to resolve any issues within our return policy guidelines.
