Shipping & Returns Policy
SHIPPING POLICY
Free Shipping Across Canada on Orders $75+
Free Standard Shipping in Ontario & Quebec and Free Economy Shipping to the rest of Canada. Faster delivery options are available at checkout.
Shipping Within Canada
We currently ship to addresses across Canada. Shipping options, rates, and estimated delivery times are calculated based on the destination and order value.
Shipping Rates
| Destination | Shipping Method | Orders Under $75 | Orders $75+ | Estimated Transit Time |
|---|---|---|---|---|
| Ontario & Quebec | Standard | $9.99 | FREE | 3–5 business days |
| Express | $14.99 | $14.99 | 1–2 business days | |
| Rest of Canada | Economy | $9.99 | FREE | 6–8 business days |
| Standard | $14.99 | $5.99 | 3–5 business days | |
| Express | $24.99 | $24.99 | 1–2 business days |
Free shipping on orders $75+ applies to the standard/economy shipping option for your destination. Express shipping remains available at the regular rate.
GTA Local Delivery
Local delivery is available to select postal codes within the Greater Toronto Area.
GTA Local Delivery rates:
- Orders under $44.95: $5.99
- Orders $44.95 and over: FREE Local Delivery
Local delivery availability is determined by the delivery postal code entered at checkout.
Available in select GTA areas. Regular shipping options apply where local delivery is unavailable.
Order Processing
Orders are typically processed within 1–2 business days.
Delivery estimates shown above refer to transit time after the order has been processed and are estimates only. Delivery times may vary during holidays, peak seasons, severe weather, carrier delays, or other circumstances outside our control.
Shipping to Remote Areas and PO Boxes
Some rural, remote, northern, or PO Box addresses may require additional delivery time or may have limited shipping-service availability.
Available shipping options and final shipping charges will be displayed at checkout based on your delivery address.
RETURNS & REFUND POLICY
45-Day Return Window
Returns are accepted within 45 days of the delivery date.
Returned products must be:
- Unused and in resalable condition
- Returned in their original packaging
- Accompanied by all original tags, labels, accessories, and documentation, where applicable
Products showing signs of use, damage, alteration, or improper handling may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Products damaged through misuse or normal wear
- Products returned without their original packaging, where applicable
How to Request a Return
Contact us at info@srisritattva.ca and include your Order ID, the reason for the return, and photos if the product arrived damaged or defective.
Once your return is authorized, we will provide return instructions and, where applicable, a return shipping label.
Please package returned items securely. We recommend using a trackable shipping method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
For eligible damaged, defective, or incorrect orders, we will provide a prepaid return label.
Original shipping charges are non-refundable unless the return is due to an error on our part or a defective or damaged product.
Return Address
Sri Sri Tattva Canada
110 Great Falls Boulevard
Hamilton, ON L0R 2H7
Canada
Refunds
Approved refunds are processed within 10 business days after we receive and inspect the returned item.
Refunds are issued to the original payment method.
Return shipping costs may be deducted from the refund unless we provided a prepaid return label.
Order Cancellations
Orders may be cancelled within 24 hours of placement, provided they have not already been shipped or entered fulfillment.
Once an order has shipped, it cannot be cancelled.
To request cancellation, contact info@srisritattva.ca as soon as possible.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please return the eligible original item and place a new order. New orders are subject to current pricing and availability.
Damaged, Defective, or Incorrect Items
Please report damaged, defective, or incorrect products within 7 days of delivery.
Email info@srisritattva.ca with your Order ID and clear photos of the issue.
For approved claims, we will arrange an appropriate resolution, which may include a replacement, prepaid return label, or refund.
Customer Support
Email: info@srisritattva.ca
Response time: typically within 24–48 hours on business days
Business hours: Monday–Friday, 9:00 AM–5:00 PM ET
Satisfaction Guarantee
Your satisfaction is important to us. If you are not satisfied with your purchase, please contact our customer service team and we will work with you to resolve the issue in accordance with this policy.
